Store Terms And Conditions
Refund and Exchange Policy
- No refund or guarantee will be made without a valid till slip or proof of purchase.
- Refunds must be returned in the original packaging and condition within 14(Fourteen) days of purchase.
- The original components and accessories are also returned.
- The product has not been used and the original plug has not been tampered with.
- In the interests of hygiene standards no refunds will be given on used. Travel boxes, dog jerseys and dog bedding.
- Guarantee goods will be replaced within 14 days of purchase, thereafter it will be sent to the relevant supplier for replacement or repair.
Electrical and Electronic Products
- All electrical products and light units carry a 6 Month manufactures guarantee unless otherwise stated.
- Guarantees exclude negligence, misuse, abuse, insect damage, water damage, batteries, diaphragms, damage from lightning or power surges or incorrect installations.
- Globes are considered consumable items and therefore carry no guarantee. Please ensure they are tested before purchasing.
- A seven day working guarantee will be honoured on Aquatic and reptile globes that have been tested.
- No refunds on globes.
- Aquariums carry a 6 month guarantee on manufacturing defects subject to the following conditions.
- Aquariums must be placed on a firm level surface or a custom built stand that has been levelled.
- Polystyrene or compact foam must not be removed from base.
- Aquariums must not be moved while containing water
- Broken or chipped Panels are not covered by the guarantee.
- There are NO refunds on ANY livestock.
- Please select your pets carefully as there is no guarantee on any livestock.
- No guarantees on fish, invertebrates and marine corals,
- Please refer to our terms and conditions in our fish room when buying fish and plants.
General terms and Conditions
- No transaction will deemed to be concluded until it has been paid for in full at the pay terminals.
- Please insist that our staff examine and test any guarantee component or breakable before leaving the store to validate your guarantee.
- A 15 % handling charge will be levied on all goods returned not covered by CPA.
- We reserve the right to decline any offer made on our products or livestock.
Please direct any consumer related queries that you may have to the Store manager in writing or e-mail so that your query can be resolved swiftly.
E-mail : info@vippets .co.za
Tel No. 011 794 8508 office hours.
The right of admission is reserved.
Your IP Address is: 18.104.22.168